Processing Time: Please see the Dyed-to-Order or the FAQ pages for current processing times.
Color variations: Due to monitor differences, actual colors may also vary from what is shown. All yarn is dyed by hand and each skein is unique. Please take into consideration the following:
- Anything dyed on Suri is going to have a very different look than "regular" yarn. Suri has more of a "watercolor" effect, speckles are not defined, and some colors will take differently.
- The "Rustic" bases can slightly change the color. Sometimes they lean more "rustic" than their brighter superwash bases and other times they dye exactly the same.
- Nylon bases occasionally result in slightly brighter variations of the 100% superwash bases.
Care: Even though all yarn has been washed and rinsed, bleeding can still occur during the first few washes. This is normal. If you are concerned, unwind your hank before use, soak for 15 minutes with wool wash in a cool bath and hang up to dry. Cake dry yarn only. Hand wash your projects using wool wash and cool water. Do not wring or rub your pieces. Lay flat to dry.
All sales are final on digital products.
While They Dream ready to ship and pre-order yarn is non-refundable and is not eligible for returns or exchanges. You can be sure that your items were dyed in a smoke-free environment. If your item was somehow damaged during transit, please reach out to me via email.
All dyed-to-order yarn is made by hand. Please expect a 2 - 4 week turnaround time on all pre-order yarn. This means that from the day your order is placed I have 2 - 4 weeks to dye, dry, and ship. If you place an order with in-stock and dye-to-order yarn together, your entire order will ship when the dye-to-order yarn is complete. All in stock yarn will ship within 1-3 business days.